Shipping Procedure and Information

 

All aquariums are shipped via less-than-truckload (LTL) carrier. We have curated our logistics provider list to ensure our customers' orders are delivered by trusted and reliable companies.

Once an order is placed, handling time for inspecting and safely packaging your aquarium requires around 2 to 9 business days usually. Transit time from our warehouse in NY or CT takes anywhere from 2 to 6 business days, 6 days being to the farther reaches of the west coast.

Every aquarium is packaged as follows: 

  • Pallet, plywood bed, foam mat, wood crate, styrofoam inner padding, cardboard/tape, shrink-wrap, foam lining, and a plywood crate housing the entire contents, fastened to the pallet.

Once your order is ready for pickup, we select the best carrier to deliver it, with included:

  • Delivery Appointment
  • Liftgate Delivery

Once your order is picked up, we send photos of the pallet, a tracking link/phone, and detailed guidelines for receiving your delivery so we protect the order from carrier related damage (basically, please inspect and don't sign damaged goods off as "received in good condition").

Local Delivery

Orders within ~400 miles of NYC may be eligible for inside delivery as an add-on, and pickup is always free from either our Maspeth, NY or Derby, CT warehouse. Inquire for more details or to check if we can have it brought into your space, professionally leveled, and remove all packaging for you. If you need installation services, we have a wide network of aquarium professionals who can help install and maintain a healthy aquarium.

Any questions are welcome: info@aquavim.com

 

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