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Return & Refund Policy

All items must come with its original parts, and aquarium plumbing must be unglued and uncut. WE DO NOT ACCEPT RETURNS ON ITEMS THAT HAVE BEEN ALTERED OR USED WITH WATER, EVEN IF TEMPORARILY. 

We accept returns on all unused items, including aquariums, within 2 weeks of delivery. The one way shipping back to us must be paid by the original buyer, and the buyer is responsible for packing the product as to avoid damages during transit. The buyer is liable for ALL potential happenings during transit. If the product arrives damaged to us, you will NOT be entitled to your refund. 

Returns that arrive damaged to us will not be refunded. NO EXCEPTIONS.

All items must come with its original parts, and aquarium plumbing must be unglued and uncut. WE DO NOT ACCEPT RETURNS ON ITEMS THAT HAVE BEEN ALTERED OR TESTED WITH WATER EVEN IF TEMPORARILY.

If you have any questions regarding the shipping or return policy, feel free to email us at info@aquavim.com