• Call: 1.718.433.2698
  • Email us: aquaviminfo@gmail.com
  • Working Hours: 10:00-18:00

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Frequently asked questions from Aqua Vim

FREQUENTLY ASKED QUESTIONS

We do not. Technology has yet been found that resolves the acrylic “aging” problem that causes dull-looking in tank after a certain number of years of use, in addition, acrylic tanks are easily scratched. Thus, we currently only manufacture glass aquariums.

Yes! We can make custom tanks using your specific dimensions and style, subject to our architect’s approval. We can also alter the height and width of cabinets and canopies as per your desired height. For example, we can design and make a room-divider aquarium that’s higher than our standard specifications so it reaches your ceiling. An additional custom fee applies.

The Moon View series and Ocean View series refers to our two most popular product lines. The Moon View features a front-open canopy door that allows ease of access and target feeding (for reef keepers).  The Ocean View design has a top-open canopy door, which may require more effort to access the top of your tank without removing the canopy completely, yet is better suited for those who enjoy the aesthetics of a shorter stand and canopy, or fresh water keepers who do not need to target feed. For dimensions, view below:

Moon View: 36″ stand, 15″ canopy (front open canopy door for ease of access)

Ocean View: 32″ stand, 12″ canopy (has a feeder hole at the top of canopy)

***NOTE: Moon View and Ocean View differ in the stand and canopy, the tanks for both are the same.

 

To shop our Moon View series, click here

To shop our Ocean View series, click here

Yes! Our StarView series features rectangular aquariums made with flat, not curved glass. We are also able to custom-make rectangular aquariums up to 316″ per “face”.

Our Star View series refer to our line of rectangle style tanks. Unlike the Moon View and Ocean View series, which offers curved tanks with no edges, our Star View series is our take on the classic rectangular aquariums.

To shop our Star View series, click here

We offer a five-year limited warranty against glass-to-glass leaks on our Ocean View, and Moon View series aquariums, provided the tank sits on the stand made by us. Table Aquariums come with three-month warranty. In the event of a warranty claim, the warranty will cover either full repair or replacement of the tank, or a discount for a replacement, at our discretion. View full warranty here.

Installation instructions can be found under the “How-To” section of our menu on our website.  Click here for instructions.

Although most our tanks are non-tempered glass, we do not recommend drilling holes by yourself. Drilling holes by yourself voids the warranty. You should have a qualified technician drill holes for you.

Only move your aquarium when empty and without water in it. We also recommend removing rocks, gravel and decorations before moving. Damages caused from moving an aquarium are not covered under the warranty.

To answer the above question, first ask yourself: What type of aquatics do I want in my aquarium?

If you planning to keep:

1). Freshwater fish only – you need just a normal fluorescent light, no more than 2 watts per gallon. To bring up colors of your fish, you may use a red enhancer bulb or blue actinic bulb, in addition to a 10,000K white bulb.

2). Freshwater live plants mainly –  You need 2 to 3 watt per gallon, bulb Kelvin rating ranges between 7,500K to 10,000K. If your tank is deeper than 28″ and your plants are dense, add one more watt per gallon. Multiple fluorescent bulbs, power compact fluorescent, HO, or VHO fluorescent can be used. You can also use metal halide.

3). Saltwater fish only – you need about 2 watts per gallon. A normal fluorescent lighting fixture, or a power compact fluorescent fixture, in the 7,500K to 10,000K range, is usually enough. If you keep algae-consuming animals (blenny/snail/sea star/urchin etc.) and your tank is deeper than 28″, you can add additional 1 watt per gallon and next higher Kelvin (K) level.

4). Saltwater fish with corals that demand moderate-light (such species generally are of soft corals, like some mushrooms and finger corals) – 3 to 4 watts per gallon from power compacts, or metal halide system, Kelvin rating to be in the 10,000K to 14,000K range. If your tank is deeper than 28″, you can add additional 1 watt per gallon and next higher “K” level, and use metal halide system. An supplement actinic blue moon light that is on for night time is beneficial.

5). Saltwater reef inhabitants consisting corals that require intense light (such species are usually colorful stony, hard corals. Most aquarium anemones and clams are also high-light demanding) – An aquarium containing such animals is also called a “true reef tank”. You need between 4 to 8 watts per gallon and 10,000K to 20,000K to achieve the intensity and photosynthetic radiation to benefit these marine creatures. Metal halide system is the best choice. An supplement actinic blue light that is on for night time is highly recommended.

A “Reef Ready” tank has one or two overflow boxes glued to the back or corners of the aquarium. There are usually two holes drilled in the bottom of the aquarium where the overflow box resides. The larger hole is for a drain, and the smaller hole is for a return. Our OceanView and MoonView series come with reef ready features, and are pre-drilled and are equipped with overflow box, bulkheads, PVC tubing, elbows, adapters, and other in-tank fittings.

Conventional rectangular glass tank manufacturers usually glue together five pieces of flat glass to create a tank. At Aqua Vim, we use three pieces of glass. The front piece, where you will spend the majority of your time looking at your underwater habitat, is curved seamlessly. This not only enables you to enjoy a larger, uninterrupted panoramic view of your aquatic pets, but also substantially increases the water-holding strength of a tank, and decreases the possibility for leakage, compared to a conventional 5-piece-flat-glass tank. Why? Because there are only 3 seams with our tanks compared to the 8 seams of other makers. Additionally, we typically use thicker glass than many of our competitors.

Over the years, we have greatly improved our packaging system. We double-check each tank before shipping and to protect merchandise from damage, we use Styrofoam bottoms, corners, sheets, wraps, as well as bubble wraps, cardboards, wood crates, wood pallets, bandings, stoppers, and shrink-wraps.  It is therefore highly unlikely that you will receive a damaged aquarium. But in the unlikely event that you do, we will replace it.

It is important, however, that you open and check the packages when they arrive to make sure the contents are in good condition at the time of delivery. With palletized shipments (for tank of 26 gallon or bigger), our shipping carriers will call you before they deliver, and we will also provide you with shipping info and trucker’s phone number for you to check the status of the shipment and schedule a delivery time with the driver. Most drivers have no problem letting you open and check the goods before you sign. In the case a driver does not want to wait and insists you sign first, please carefully examine the package and look for signs of possible damage to box/crate and outside packaging. If you find anything suspicious, no mater how small it appears, you must cross off “Received in good condition” in POD (the paper that a driver let you sign on) below or above your signature, and mark down your suspicion with words such like “looks like possible damage to box”, “slight dent on packaging”, “torn edges on shrink wraps”, “pallet appear tampered”, etc. onto the paper. This gives you the best chances to prevent yourself against shipping damage in case you find damage and have to file a claim.

It’s important to know that if you do not inspect the goods while the driver is still there, you will almost never get the driver to acknowledge any damage later; and if you do not mark down your suspicion of a possible damage on POD, you will almost never get the driver to admit it later. As a result, you risk losing your eligibility for a replacement of the damaged aquarium and would have to pay for shipping costs involved even if we do agree to replace it.

If you find damage, be sure to send us pictures showing both the damaged contents and its damaged outer package, with a copy of the POD or Bill of Lading marked by you and signed by the driver. Send this to us via email and contact us within 48 hours so that we can use the materials you provide to help file claim against the shipping company, and work together to get you a replacement.

1). Do not remove the blue (or black) foam attached to the bottom of the tank at the time of setup. If cutting is necessary for plumbing, please cut as little as possible. Tank should be placed on a level stand that is on a level floor. Either an unlevel floor or unlevel stand can cause a tank to break, particularly after it is filled with water.

2). When moving the tank onto the stand, do not rest it on the front skirt of the stand. Instead, slide the tank to its position from the back of the stand where there is no skirt. For cylinder tanks, the ring-shaped skirt at the top of the stand is removable. You can take the skirt off first, put the tank on top of the stand, then slip the skirt back over the top of the tank.

3). Doors are equipped with “click-on, click-off” stainless-steel hinges that are adjustable in all directions. If any misalignment is observed, a screw driver is all you need in most cases. In rare cases, a wooden door may be warped due to rapid weather changes or accidental mishandling during shipping. In this instance, the door would need straightening by applying weights or clamps.

4). As with any glassware, do not bang on the aquarium. Great care must be taken when you place and remove rocks, gravels, corals, driftwood and any other ornaments or decorations. To make your aquarium setting as safe as possible, we recommend using a proper glue to secure your rocks and ornaments if you pile them up.

5). For instruction on how to connect your tank with your sump filter, or any other installation guidelines, please click on “How-To” in the menu and then “Installation”

Since we use a third party carrier, we unfortunately are unable to help with inside delivery or tank setup after delivery. Our carriers will unload the tank in front your home or office, but will not carry it inside your space. Due to this, please be sure to have people during delivery to help with lifting the tank into your space.

For each tank size, we recommend:

Under 100 gallons: ~1-2 people to move

100-150 gallons: ~3-4 people to move

150-200 gallons: ~4-5 people to move

200-250 gallons: ~5-6 people to move

250+ gallons: anywhere from ~6-10 people to move

We ship our tanks all over the U.S and even to Canada. For that reason, we are unable to assist with tank setup and installation for each tank. However, if you require assistance, we are happy to recommend an aquarium service company who can help with setup and maintenance in or around your area.

Usually 7-10 business days but can be longer depending on where you are located. We are based in New York and ship orders out from our New York warehouse. Thus, you can expect that it will be on the faster end for states located closer to us, and longer to states furthest from us, such as California or Washington.

We accept major forms of credit cards such as Visa, American Express, and Mastercard, and also Paypal or check.

Please send check to:

Aqua Vim

54-08 46th St

Maspeth NY 11378

***Please note that we only ship out orders once payment has been cleared.

Our custom orders have a lead time of about 3-4 months depending on the time of year, before arriving at our New York warehouse. Once the order arrives, we inspect the tanks and then ship them out from our New York warehouse. Shipping from there to you takes about 7-10 business days. Please plan your time accordingly.

Like custom orders, pre-ordering a set will take roughly 3-4 months to arrive at our New York inventory warehouse, depending on the time of the year. We then inspect the order and then ship it out to you, which can take anywhere from 1-2 weeks.

Aqua Vim aquarium sets come with the tank, the stand, the canopy, an built in overflow box with pre-drilled holes and the piping needed to set up filtration. Our Moon View, Ocean View, and Star View series DOES NOT come with filtration systems or lighting, such as sump, pump, or lighting fixtures. Such items can be purchase as additional add-ons depending on the aquatics you are planning to keep. To shop add-ons, click here

Our table aquarium series has built-in filtration and lighting, and is ready to use upon arrival.

In the past, we offered tanks with both blue and black backgrounds, which is why you may see both colored backgrounds in the pictures featured on our website. However, due to popular demand for black backgrounds, we have discontinued our blue tank backgrounds.

Thus, BY DEFAULT, all tank backgrounds are pre-made with black backgrounds, unless otherwise stated. For custom orders and pre-orders, you may inform us if you wish to have a blue background, or even no background, on the tank instead.

frequently asked questions from Aqua Vim

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