Frequently-Asked Questions and Answers:
Do you make acrylic aquariums?
Because no technology has yet been found that resolves the acrylic “aging” problem that causes dull-looking in tank after a certain number of years of use, and because the "easy-to-get scratched" aspect of an acrylic tank is still a major disadvantage, our answer is an emphatic "No". This is despite the fact that making curvy acrylic tanks requires a lot less investment in equipment, labor, and technology than making curvy glass tanks.
Do you make box-like aquariums that are made of regular flat glass, like the ones offered by Oceanic, All Glass, Perfecto, and other manufacturers?
We are capable of making virtually any kind of glass aquariums up to 316" each face (A square tank with 4 faces of this would make 12,968 gallons if we make a it 30" high, or 20,750 gallons if we made it 48" high), but we choose not to pre-manufacture box-like tanks of 100-gallons or smaller using the same glass commonly available to all glass manufacturers unless there is a pre-paid order from a customer and it is in truck-load quantity. Why? One main reason; in short, we don’t want to join an already crowded group willing to sell you a box-like minivan. Instead, we give you the equivalent of a Porsche, a Ferrari, or a Rolls Royce for the price of a minivan!
Another reason is we don't like to see an aquarium with sharp corners pointing out, risking the safety of its owner or anyone in your home. However, we do accept orders for glass aquariums in a variety of styles and shapes, including box-like seamed tanks that we call the Star View series. They're sturdily built using either Aqua Vim glass or Starphire/Ultra-Clear glass for our customers. To see the differences between regular glass and Aqua Vim® glass and Starphire® glass, please click [ here ].
What makes your aquarium structurally stronger?
If we're going to understand the great efforts to make Aqua Vim the most respected brand name in the aquarium industry, we must make our products stronger. To make a conventional rectangular glass tank, for instance, most manufacturers use five pieces of flat glass, and glue them together. At Aqua Vim, we use three pieces of glass. - The front glass, where you spend the majority of your time looking at your underwater world, is seamless curved glass. This not only enables you to enjoy a larger, uninterrupted panoramic view of your aquatic pets but also makes water-holding strength of a tank substantially greater and leakage less likely than a conventional 5-piece-flat-glass tank. Why? Because there are only 3 seams with our tanks compared with the 8 seams of other makers). Additionally, we typically use thicker glass than many of our competitors.
Why is your aquarium so competitive in price?
Better quality while still competitive in price did not come easy. Unlike other companies who must see their investment fully returned within a certain period of time, we made the decision to sacrifice some of our short-term gains for a long-lasting, widespread reputation in the aquarium industry. We invest heavily in our technologies and quality control but having a long-term strategy, allows us to remove the pressure of having to earn back substantial investment for quite some time into the future. This is one of the main reasons we're able to offer you such incredible prices.
Do you make custom aquariums?
Yes! We can make aquariums using your specific dimensions and style, subject to our engineer’s approval, of course, using AquaVim glass or Starphire/UltraClear glass. We can also make wood cabinets and canopies for Ocean View and Moon View aquariums to your desired height and width to accommodate your custom aquarium and to fit your room space. For example, we can design and make a room-divider aquarium that's higher than our standard specifications so it reaches all the way to your ceiling. A small additional fee applies.
What should I look for when comparing glass aquariums? Get answer [ here ].
What's the difference between your wood stands and other manufacturers'? -- Get answer [ here ]
What is the warranty on your aquariums?
It is not likely you will experience a manufacturing defect with one of our aquariums within the warranty period. We offer a five-year + lifetime limited warranty against glass-to-glass failure. In the unlikely event of a warranty claim, the warranty will cover either repair or replacement of the tank, at our discretion.
How good is the quality of your aquariums?
Our aquariums are designed in the USA, manufactured and scrupulously inspected by a highly skilled group of people led by our Quality Control specialist from Germany. We would rather let people who have actually bought, used, or sold our aquariums tell you how good our product quality is. Please enter [ here ].
What's the difference between Moon View and Ocean View?
Ocean View furniture: 32" cabinet stand and 10" tall canopy with a feeder tube apparatus that extends into the water surface, and top hatch door.
Moon View furniture: 36" cabinet stand and 15" front-open canopy with hooks for lighting.
Do the glass tops have a warranty?
Due to the fragile nature of the glass tops (splashboards), we do not offer a warranty for glass tops that become broken. If one breaks, we may have tempered glass tops in stock and available for you to order. Just email us the dimensions of the top and we will inform you of the availability and price. You might also find a glass shop in your local area that can make one for you for a small fee.
What does "Reef-Ready" mean?
"Reef-Ready" means the tank is plumbed either by drilled hole or external mechanism, to have water drain from the tank into a sump for filtration. All of our aquariums have at least one overflow box glued to the back or corners of the aquarium. There are usually two holes drilled in the bottom of the aquarium where the overflow box resides. The larger hole is for a drain, and the smaller hole is for a return, but we can also drill an additional hole if you choose to make one of the holes an emergency drain. Our "Ocean View" and "Moon View" aquariums are usually reef ready and are pre-drilled and are equipped with overflow box, bulkheads, PVC tubing, elbows, adapters, and other in-tank fittings. (You can always specify your tank to be without holes, or configured differently, at the time of your order).
Can I drill holes in my aquarium?
Though most of our tanks are non-tempered glass, we do not recommend drilling holes by yourself. Drilling holes into our aquarium before contacting us voids the warranty. A qualified technician can drill after our light screening.
How do I move my aquarium?
Aquariums should be moved without water in them. We also recommend removing rocks, gravel and decorations. Damages caused from moving an aquarium are not covered under the warranty.
What happens when I receive a cracked glass aquarium?
Over the years, we have greatly improved our packaging system. To see how good our packaging is, please click [ here ]. We double-check each tank before shipping and to protect merchandise from damage, we use Styrofoam bottoms, corners, sheets, wraps, as well as bubble wraps, cardboard, wood crates, wood pallets, banding, stoppers, and shrink-wrap, wherever needed. It is therefore highly unlikely that you will receive a damaged aquarium. But if you do, we will replace it.
It is important, however, that you open and check the packages when they arrive to make sure the contents are O.K. at the time of delivery. With palletized shipments (for tank of 26 gallon or bigger), shipping carriers call you before they make delivery, we also provide you with shipping info and trucker's phone number for you to check the status of the shipment and schedule a delivery time with the driver. Most drivers have no problem letting you open and check the goods before you sign (Offer him a cup of coffee while you do so). In case a driver don't want to wait and insists you sign first, you must walk around the package and look carefully for signs of possible damage to box/crate and outside packaging. If you find anything suspicious, no mater how small it appears, you must cross off "Received in good condition" in POD (the paper that a driver let you sign on) below or above your signature, and mark down your suspicion with words such like "looks like possible damage to box" or "slight dent on packaging", or "torn edges on shrink wraps", "pallet appear tampered", etc. onto the paper. This gives you the best chances to prevent yourself against shipping damage in case you find damage and have to file claim.
It's important to know that if you do not inspect the goods while the driver is still there, you will almost never get the driver to acknowledge any damage later; and if you do not mark down your suspicion of a possible damage on POD, you will almost never get the driver to admit it later. As a result, you risk losing your eligibility for a replacement of the damaged aquarium and would have to pay for shipping costs involved even if we do agree to replace it.
If you find damage, be sure to send us pictures showing both the damaged contents and its damaged outer package, with a copy of the POD or Bill of Lading marked by you and signed by the driver. Send this to us via email and contact us within 48 hours so that we can use the materials you provide to help file claim against the shipping company, and work together to get you a replacement.
Are there any volume discounts?
Yes, In fact, not only will you get discounts from us for quantity orders, you will also save on shipping costs. Inform us as to what your maximum quantity is on the product you are interested in and we will give you a price quote.
What else should I know about installing, using, and maintaining my aquarium?
AquaVim's Ocean View and Moon View series cabinet stands come to you pre-assembled. You only need to place your tank on stand and hook up the tank with your filter. As you do these, please note:
1). Do not remove the thin foam attached to the bottom of the tank at the time of setup. If cutting is necessary for plumbing, please cut as little as possible. Tank should be placed on a level stand that is on a level floor. Either an unlevel floor or unlevel stand can cause a tank to break, particularly after it is filled with water.
2). When moving the tank onto the stand, do not rest it on the glue-hiding skirt of the stand. Instead, slide the tank to its position from the back of the stand where there is no skirt. For cylinder tanks, the ring-shaped skirt at the top of the stand is removable. You can take the skirt off first, put the tank on top of the stand, then slip the skirt back over the top of the tank.
3). Doors are equipped with "click-on, click-off" stainless-steel hinges that are adjustable in all directions. If any misalignment is observed, a screw driver is all you need in most cases. In rare cases, a wooden door may be warped due to rapid weather changes combined with mishandling during shipping. In this instance, the door would need straightening by applying weights or clamps.
4). As with any glassware, do not bang on aquarium. Great care must be taken when you place and remove rocks, gravels, corals, driftwood and any other ornaments or decorations. To make your aquarium setting as safe as possible, we recommend using a proper glue to secure your rocks and ornaments if you pile them up.
5). For instruction on how to connect your tank with your sump filter, please click [ here ].
What is the proper lighting system for my aquarium?
Please email for recommendation. T5HO fixtures have a great wide spectrum for the value and the bulbs can be swapped out for a custom color palette, LED lights last longest, and pinpoint crucial wavelengths for photosynthesis, and Metal Halide provide a light most closely resembling the sun, and foster faster growth.
How do I place an order?
For individuals, please first check our Dealer List. If you are within 50 miles of any one of our dealers, we will not usually accept your order unless the aquarium you are interested is one of our "special deals" which usually means the aquarium is somewhat less than perfect or it is an older floor display model. If you are far away from our dealers, you can either invite your local aquarium store to become our dealer and order for you, or you can shop online here. You may earn a $100 fish or coral credit, or shipping discount, or both, by encouraging your local store to join us - for part time sales opportunity, contact firstname.lastname@example.org with your full name, phone number, and brief list of relevant sales and/or aquarium experience.
For retail stores, you need to become our dealer first to carry our products. To become our dealer and enjoy exclusive territory, click [ here ].
For NYS residents, you can purchase through our dealers.
How do I pay for my aquarium? Can I use my credit card?
We accept cashier's check or money order, PayPal, and non-corporate American Express, Discover, Visa, and Mastercard. Check can be made payable to Aqua Vim Corporation and sent to 54-08 46th Street, Maspeth, NY 11378; PayPal can be made to email@example.com.
Telephone, 10-6p, M-F EST: 718-433-2698