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Positive Reviews from Users and Dealers
***** "The best fish tank I have ever bought.
This is a 10 star..." John - Dixmont, ME
***** "The quality is much much higher than I
even expected.... I was a little skeptical at first ordering from a place so
far away. Now I am glad I did. All in all I am extremely impressed..." Brent
- Manhattan Beach, CA.
***** "Just received my tank and stand! Simply
beautiful! Awesome workmanship. The custom measurements were right on,
brought it into the house without problem. Very well packaged. Thanks for
you excellent service." Willy - Southern Pines, NC
***** Gorgeous Tank! One of best purchases I
made! A+++++++++++++++." Brian - Plainfield, IL
purchased a 130 gal bow front tank. The project finally got finished this
weekend and the tank is together and functioning . Everything is great I am
really impressed with the quality of your products." Ken - Cape Coral, FL
"The tanks are great. I think I need another one. Let me know if the 180 OV
1/2 cylinder in F139 with the black background is in stock." Kim - Lansdale,
***** "Got my Moon View tank
combo today. Looks top-shelf. Couldn't be happier! Very impressive quality
and details of the tank, furniture, and lighting fixture." Todd - Oregon
***** "Of the many tanks I
own and service, the ones from you are the bests ! Your craftsmanship is
unsurpassed." Peter - Nassau, NY
have set everything up and all the aquariums look great! ...No
doubt you guys are doing some amazing stuff! Seriously consider it, I would
love to promote your resources outside of Texas !" Craig - Midland, TX
***** "Even our customers
agree your aquariums make other makes on the market look like junks. We
would like to stock only your tanks now." Silvia - Hackensack, NJ
***** "During the last 6
years, I've seen your company has come a long way and accomplished a lot. I have been a picky person at the beginning and now I
find myself no reason to be picky about your products. Well done! Keep it up
!" Craig - Pearl River, NY
***** "Thanks a lot for
allowing me to come visit your show room and ask so many questions. I am no
longer suspicious about people saying your aquarium is the Rolls Royce. Now I am ready to order. Who is your dealer for my area?" Menic
- NYC, NY.
***** "The unique styles and
exceptional quality of your aquariums have enabled us to get more customers.
I am glad I found you". Glen - Westchester, NY.
***** "The unit arrived in perfect
condition, well packed. The tank is beautiful, workmanship superb. The sump
and pumps well designed. I have set it up with stock from an older tank and
it is truly impressive. Thank you for a beautiful product at a fair price. I
am very pleased. Thank you again". MM - San Antonio, TX.
***** "My 170 gallon seamless bow front
tank has arrived and it clearly exceeds my expectations. I wish I had an
aquarium store to sell your products here, and will definitely recommend you
to our friends". Sam - Wichita, KS.
*****Hi Alex: just wanted to thank you for
all the help with this tank. I am really enjoying it now. It sure is
beautiful and well built!! My neighbor called it the Biltmore of fish
tanks!! lol Have a good one. Deborah - Bluffton, SC.
*****Greetings Alex, I received my tank
today. It is a work of art! I am impressed with the craftsmanship. The
packing was superb as well.... Mike - Fishers, IN.
***** "I received the shipment today.
The tank and stand look fantastic. You and your crew have done a great
job." Ryan -Spokane, WA, who also posted more on this link:
***** "Absolutely gorgeous! The little touches,
from the very nice doors and finish to the feeding slot and the plumbing being
included, very silent downflow - just an excellently designed tank, and
everything FIT, which just made everything go so much more smoothly than any
tank I've ever set up. I won't hesitate to recommend your company to anyone who
asks." CJ - Spokane, WA.
If any company actively engaging in its business
for more than 10 years has never got any negative review, it must have been
either because it's not successful enough in the eyes of its competitors, or
because its products are not demanded enough by the consumers.
Aqua Vim products are sold mostly through its
authorized, exclusive dealers. We sell to a customer directly only if the
customer is far away from our existing exclusive dealers and only if the
customer is outside of New York State. Because it's mainly on exclusive basis,
some of the pet stores who applied for Aqua Vim dealership were not approved,
often either because their locations are too close to our existing dealer (s),
or because they have insufficient store spaces to display required minimum sets of aquariums
to show the public how nice Aqua Vim craftsmanship is. While we respect these
resellers and appreciate their desires in carrying our products, we
understand the frustration and unhappiness from them not being able to
sell our products.
Buyers receiving products from us do have
various questions and sometimes encounter problems, most of these questions or
problems were brought up by people who just got into this wonderful hobby
seeking advices from how to setup reef to what other accessories are needed.
While we encourage you find these information on Internet and on our web site
first, we do want to assure you that we will reply you within two business days
as long as your question relates to our products. If you don't receive a reply
within 2 business days, it's likely your email was spammed by our email
filtering software. Please don't leave negative feedback just because you did
not receive your email reply, call us instead.
Other issues buyers may encounter, although it's
been rarer in recent years, are relating to damages caused by shipping company.
It's been rarer because, after years of shipping aquariums all over the country, we have
learned how to packaged our aquariums to avoid shipping damage and we have known what shipping companies to avoid.
Shipping damages do
occur, but we understand the frustration and guarantee that we will help resolve
the problem. Anyone receiving a damaged merchandise should be calm enough not to
accuse the seller purposely ship a defective item, knowing it would not make any
sense for a seller to ship an defective item then to spend time or money trying
to mend it. Bear in mind, the seller is with buyer against the shipping company
in such an event, not buyer against seller, or the other way around. To
protect our customer's interests against shipping damage, all we request is that
buyer inspects the goods as per our advice in the shipment notification (that is sent by email after we
ship it out), so in case a shipping damage occurs, we can help resolve the
problem in a fair and professional manner. Our principle is: If a problem is not
due to your fault, it's our obligation to help resolve it. But please do not threaten,
a damage by a 3rd party is already an agony for both the seller and buyer, and
it obligates the seller to put up a lot of time and efforts trying to resolve it
for the buyer. If the buyer threaten, it could just derail the whole purpose,
just like the ugly case we will show you shortly below:
Despite of fact that we have thousands of
positive feedbacks and happy customers that are too long to list, we know one or
two negative reviews could undo the reputation that took us years to built and
push large groups of customers away. That's why we work so hard trying to make
each of our customers happy.
So here is the particular one negative review we
encountered several years ago that is still hurting both parties (Despite the
fact that the customer received full refund and kept several expensive
accessories while we on the other hands, sustained much bigger loss). To give people the full story, here is the exact phrase posted on Internet by
the unhappy customer/complainant, Mr. Bruce Snell:
Aquavim Aquariums And
South Group Fraud and Extortion
committed fraud and extortion when I ordered an aquavim aquarium
including cabinet, canopy, lights and accessories. The glass aquarium
arrived cracked and the wood canopy and cabinet were warped from
improper storage. It was clear they were sent that way but he refused to
replace them and blamed me. He extorted a good ebay feedback from me in
promising to finally send me a new one, but then refused to due so after
i gave him the feedback. He has legally and physically threatened me
because I prevailed on my Paypal/Ebay dispute and received my money back
after returning items to him, and he continues to commit fraud and is
still appealling the paypal decision and claiming damage to property
that HE sent damaged. It goes on and on and on, and he admits no
liability or neglect. Stay away from him as he is dangerous as well as a
The complainant posted the same phrase quoted
www.complaintsboard.com, but after he realized the words he chose were too
far away from fact and could bring himself legal troubles, he removed it from
the web sites.
However, several months later, the same phrase
strangely appears on
www.merareview.com. According to the original complainant, it was copied and
posted without his authorization.
We tried several times to post a reply commend
www.merareview.com under the complaint. The comment box of the web forum
took our comment but never published it. They never replied our emails.
Many months later, the same phrase mirrored on
www.webeef.com, a questionable web site that automatically re-direct viewers
to pornographic contents of other web sites containing malicious computer
We hope people who read one
side of story of Bruce Snell have the time to read the truth that we present
here, to not only defend reputation of Aqua Vim and Alex (who have been serving
aquarium stores for more than 8 years and make 99.9% of hobbyists happy), but
also, to let people with hearts of fairness determine who is right and who is
wrong, and maybe even give us a suggestion what to do under such situation:
Here is what happened:
After we shipped Bruce Snell or Marcia Snell, a set of 5' aquarium and
accessories, we sent an email to him, just like to every buyer expecting
delivery, specifically requesting that he must open and inspect the goods at
delivery to make sure goods are delivered in good condition. We even emphasized
it in highlighted red fonts: "Do not sign any paper admitting goods are received
in good condition unless you are sure there is no damages".
According to his own story, he did not inspect the tank that was in an
easy-open-top wood crate on a skid, rather, he chose to sign his name next to
"received in good condition" then added "pending inspection".
24 hours after the driver was gone, he told us that the tank was damaged. He
sent us a picture showing that the cracked tank that was already lifted onto top
of the stand. We asked for pictures showing packing materials that might
indicate any sign of outside shipping damage. He told us the packing materials
were all thrown away. – The tank weighs about 250 lbs and needs 3 to 5 people to
lift up - we did not understand why the tank was all unwrapped but nobody
noticed such a big damage, until it was lifted up by multiple numbers of people
and placed on the stand.
He insisted we should be responsible it, and demanded we send him a replacement
right away, and threatening all along the way. The funny part was, the
replacement he wanted now was a 6' room divider aquarium set that is several
thousand dollars more than the 5' one he paid for and received.
With a view to limiting both his loss and ours and still attempting to make him
happy, we told him: a). We needed to have the accessories and stand of the 5-ft
aquarium stored in his place, so he did not have to spend money and time packing
and shipping it back to us; b). We would have to find a new buyer interested in
a similar aquarium from his area, and when we do find one, all we have to do is
just send a glass tank only, without stand and other accessories. This would
save both his money and at the same time help us reduce the loss from his
failure in inspecting the goods.
With the above in mind, we gave him a proposal in his favor, with all 3
pre-conditions laid out clearly: We would send him a 6' aquarium complete set,
at a deeply discounted price, minus the amount he had already paid for the 5-ft
aquarium, even if the shipping company does not pay a penny to settle the damage
claim, IF he: (1). Agrees that shipping damage was not our responsibility; (2).
Leaves positive feedback on E-bay; and (3). Agrees to make the remaining
undamaged items available for us to sell to other buyer.
He paid the difference and did (2), making it look like he agreed. But he tried
to avoid (1) and (3). When we asked him to assure us his agreement on (3), he
unusually muted for 2 days, until we told him we had finally prepared the 6"
aquarium for trucking but were still waiting for him to assure us that he would
make the 5' aquarium stand and accessories available to new buyer.
Then he said he did not want people to come to his home. - We felt very
disappointed at the fact that, after all the efforts we made, after taking the
risk that is a certainty of not getting paid by the trucking company for the
damage, and the 100% certainty that we would loss money on both the 5' aquarium
and 6' aquarium, all trying to take care of the mistake he made in not
inspecting the goods on delivery, just to make him happy, we did not even get a
small cooperation that requires him to do nothing but showing it to a buyer at
the convenience of his home? Worse than all, he still thinks we should be
responsible for shipping company's fault, completely disregarding wholeness of
the conditions we laid-out previously.
We felt strongly, if we went 100 miles, shouldering all the consequence from his
mistake, trying to help him and make him happy, he should not slam his door in
our face, making our attempt of helping him impossible.
Because of his attitude, we did not feel that we could comfortably rely on his
willingness of letting other buyer to pickup the remaining undamaged items from
the 5' aquarium set unless we bond him financially to the success of such a
sale. Therefore, we told him we could either refund his payment he sent for the
6-ft aquarium set, or we could ship him the 6' aquarium set replacement only
after he send us $1000 security that will be refunded upon the undamaged items
currently in his place are sold and paid for.
After receiving the above email from us, he first sent us an email in the middle
of a night, saying he would agree the condition mentioned above, and within 2
hours right after, before he could wait to the next day morning and before we
could have the time to say a short "yes", he filed disputes and claims with Ebay
and Paypal trying to get all his money back.
Although we have spent more than 12 hours in wood-crating, Styrofoam-packing,
double-boxing, shrink-wrapping, and banding the replacement tank, we have agreed
to refund the payment for the 6' aquarium set that we did not yet shipped out,
to relief ourselves from the pain in dealing with him any more. We refunded
$2507 in full.
He then wanted more: Refunds for all the items he already received, by first
telling story that the items were "not as described", then realized it did not
make sense, and changed it to "Internal Damaged". This was after he threatened
both the shipping company and us trying to force both to pay for his mistake.
Then, Paypal Resolution Center determined, without getting the full story from
us (Only half of our contention ended up reaching Paypal Center because of their
text space limit), that he could return all the goods to us for a full refund.
We did not even fight after getting this result, and we did not say a single
"No" when he said he wanted to keep the damaged tank.
The problem was, unlike us, he did not protect the furniture with sufficient
packaging when he shipped, and only wrapped a thin paper around, and the fine
wood furniture got damaged during return.
Although the stand was damaged, we told Paypal, it could be repaired and sold at
discount, we could accept the furniture and refund him but only if he could pay
for the damage, that would consists only small part of the amount of the refund.
Then he became uncontrollable and was saying we commit “fraud” and Alex was a
“con man”, and post such words on almost all the major Internet forums,
www.complaintsboard.com. These slander went on without us knowing for
months, and during the period of time, we even gave up the request for partial
payment holding for the damage of the returned furniture, and refunded him all
the money in a wish to put this unpleasant matter behind us for good.
The result, is that, he did
not lost even one single penny, and was able to keep the tank, the accessories,
sump, light, pumps, even extra bonus items. The only thing he sent back is the
damaged furniture. As to us, the shipping company had officially denied the
claim because he signed “received in good condition” on cargo receipt, we lost
not only the above items and shipping charge, but also, at least $75,000 worth
of business loss due to his compulsive, irresponsible words on Internet scared
off a lot of potential buyers. This amount is still adding as of now.
Realizing his own words
defining us and Alex as “Fraud” and “Con Man” were too much out of line that
could give himself legal troubles, he removed his posts from
www.complaintsboard.com many months after. However,
www.merareview.com still has his same exact words posted. He stated he could
not remove the posts because
www.merareview.com copied it from
www.complaintsboard.com without his authorization, and no one from
www.merareview.com responded to his request.
Since the beginning of the matter, we have endured a great deal of patience,
trying to make this person, Marcia Snell/Bruce Snell, who claimed to be a law
student and know a lot of lawyers and kept threatening us every step of the way,
happy. We frankly told him, if he did not threatened, result could have been a
We also have to point out:
The glass tank shipped to him was banded onto pallet in wood crate built with
easy-open wood strips, he could have easily noticed any outside packing damage.
It’s unbelievable that, After the driver left, he opened the packages, and threw
away all the packing materials, without noticing such a large crack so obviously
appeared on the outside of the aquarium. Then he had quite a few people
altogether, who all had to grabbed tank bottom with their faces facing the big
crack, still not seeing the crack, and they labored, and lifted it onto the
stand. Then he unscrewed the door handler from inside canopy, mounted onto the
outside. Only after all these, he told us the tank was cracked !?
It doesn't make sense! If it were cracked during shipping or before shipping, he
and all the people helped would have noticed before he managed the laboring of
lifting it onto the stand. They would not bother spending so much energy
struggling to lift such a heavy glass tank, not to mention that he had a mood to
spend time installing the door handler.
Although we have strong reason to believe the tank was not damaged during
shipping, but after, in his home, we did not even use this as the reason to
What troubled us most, knowing unlucky things happen, we tried to help and made
things easier for him. At one point, we almost got ready to take the loss ourselves
and ship the 6-ft aquarium set that he found he actually wanted, provided that
he shows some understanding that taking care of the mess he made was difficult,
and provided he gave us some cooperation to make the task less difficult.
But all he did was to threaten and press us, trying to make us agree and do
things within his time in his way, without having to admit his part of
responsibility, completely disregard our good will. We kept taking his threats
until we finally could not take any more and said to him: If you want to
slander, go ahead but if your slander damage our reputation we would make you
pay for our damage too. Thus in his words, became the source of his saying that
we "legally and physical threatened" to him.
Finally, we hope an attorney specialized in civil slander case happens to read
this article and get in touch with us. These untruthful postings have caused our
business monetary loss and also reputation damage.
The web forum implies it is
operated far from the country of Indian. We don't have the authority to know if
this means it can keep getting "click" money without the obligation to remove
posts as per original complainant's requests. We did a little research on
www.merareview.com, and found a few interesting sites describing it, for
your own discretion:
Want to know more about the quality of Aqua
Vim products? click below:
How do we pack our aquarium for
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